Return Policy

Return Policy 🔄

We strive to provide the best experience for our customers. If you’re not satisfied with your purchase, we’re here to help! Below is our comprehensive return policy:

Eligibility for Returns ✅

1. Timeframe: Returns must be initiated within 14 days of receiving your order.

2. Condition: Items must be:

• Unused, unwashed, and in their original condition.

• In their original packaging with all tags and accessories included.

3. Non-returnable items:

• Customized or personalized items (if applicable).

• Items marked as final sale.

How to Initiate a Return 🛠️

1. Contact us:

• Email: findproductpro@gmail.com

• Instagram: prestigewine_ or prestigewine.fr

Provide your order number and reason for return.

2. Wait for approval:

Once approved, you’ll receive a return authorization and detailed instructions.

3. Ship the item back:

• Use a trackable shipping method to ensure safe return.

• The return shipping cost is the responsibility of the customer unless the item arrived damaged or defective.

Refunds 💸

1. Processing time:

Once we receive and inspect your return, we’ll process your refund within 7 business days.

2. Refund method:

Refunds will be issued to the original payment method. Please note that the timing of your refund depends on your bank or payment provider.

Damaged or Defective Items 🚨

1. If your item arrives damaged or defective, please contact us immediately via Instagram or email with:

• Your order number.

• Clear photos of the damage or defect.

2. We’ll replace the item or issue a full refund, including shipping costs.

Exchanges 🔄

1. Exchanges are accepted for items of the same value or size changes (if applicable).

2. Follow the same process as returns to initiate an exchange.

Additional Notes 📝

• Items returned without prior approval will not be processed.

• Shipping costs for the original purchase are non-refundable.

• If the item is not returned in its original condition, a deduction may apply to your refund.

For further questions, feel free to reach out via email or Instagram. We’re here to assist you every step of the way!