FAQ

Shipping Information 📦

• France:

• Processing time: 2-3 business days.

• Tracked delivery: 7-12 business days.

• Europe:

• Processing time: 2-3 business days.

• Tracked delivery: 7-12 business days.

• Rest of the World:

• Processing time: 2-3 business days.

• Tracked delivery: 7-15 business days.

Note: High order volumes may cause slight delays. Thank you for your patience!

Can I customize the packaging for gifts? 🎁

At the moment, we do not offer custom gift packaging. However, our elegant standard packaging is perfect for any occasion.

How can I contact you? 📧

You can reach us anytime via:

• Email: findproductpro@gmail.com

• Instagram: prestigewine_ or prestigewine.fr

We’re here to help and respond as quickly as possible!

Do you offer tracking on all orders? 🔍

Yes, all our shipments include tracking. You’ll receive your tracking number by email once your order is dispatched. If you encounter any issues, please contact us via Instagram or email.

What payment methods do you accept? 💳

We accept:

• Credit/Debit Cards (Visa, Mastercard, etc.)

• Apple Pay / Google Pay

All transactions are secure and encrypted.

What is your return and refund policy? 🔄

You have 14 days from receiving your order to request a return. Items must be unused and in their original packaging.

Contact us via Instagram or email to start the process.

Can I modify my order after placing it? ✏️

Once your order is confirmed, changes cannot be guaranteed. Contact us immediately via Instagram or email, and we’ll do our best to assist you.

What if my product arrives damaged? 🚨

We’re sorry for the inconvenience. Please send us your order number and photos of the damaged product via Instagram or email. We’ll send a replacement or refund as soon as possible.